Frequently Asked Questions

💳 Which payment methods do you accept?

We accept multiple secure payment options for your convenience:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover
• PayPal: Send payment to Houstonengineland@gmail.com
• Shop Pay: Buy now, pay later with installments (requires Shop Pay account)

All transactions are processed through encrypted, secure payment gateways to protect your information.

📦 How long does it take to process my order?

Same-Day Processing: Orders placed before 12:00 PM Central Standard Time are processed and shipped the same business day.

Next-Day Processing: Orders placed after 12:00 PM CST are processed and shipped the following business day.

Out-of-Stock Items: If an item is temporarily unavailable, we'll ship it within 1 business day after restocking and notify you of any delays.

Note: Processing occurs Monday through Friday, excluding federal holidays.

🌎 Where do you ship?

We ship to all addresses within the contiguous United States (48 states). Special arrangements are available for Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands—please contact us before ordering to discuss shipping options and pricing.

🚚 How long will delivery take?

Most orders arrive within 3 to 7 business days after shipment for destinations in the lower 48 states. Actual delivery times depend on your location, carrier routing, weather conditions, and freight classification.

You'll receive a tracking number via email once your order ships so you can monitor its progress.

🇯🇵 Are your JDM engines really from Japan?

Yes! All of our JDM (Japanese Domestic Market) engines and transmissions are sourced directly from Japan. These units are known for their low mileage, excellent maintenance history, and superior quality. Each JDM product undergoes thorough inspection and quality verification before being added to our inventory.

🔧 How do I know if an engine or transmission will fit my vehicle?

Each product listing includes detailed specifications such as engine codes, displacement, year ranges, and compatible vehicle models. If you're unsure about fitment, please contact us at info@houstonengineland.com or call +1 (713) 993-6770 with your vehicle's year, make, model, and VIN. Our team will verify compatibility before you order.

🔍 Are your engines and transmissions tested before sale?

Absolutely. Every engine and transmission in our inventory is professionally inspected and tested by experienced technicians. We verify compression, check for leaks, assess internal condition, and ensure all components meet our quality standards before listing.

🛡️ What warranty coverage do you provide?

Warranty periods vary by product type:

Important: Shipping and labor costs are not covered under warranty. Visit our Warranty Policy for complete details on coverage, exclusions, and claim procedures.

📋 How do I file a warranty claim?

If you experience a defect covered under warranty:

1. Contact us immediately at info@houstonengineland.com or +1 (713) 993-6770
2. Provide documentation including your purchase receipt, detailed description from a certified mechanic, photos, and mechanic certification
3. Await authorization before returning any product

For complete step-by-step instructions, visit our Warranty Policy page.

📦 What if I receive the wrong item or a damaged product?

We're here to make it right! If you receive an incorrect, defective, or damaged item:

1. Contact us immediately upon delivery
2. Email info@houstonengineland.com with your order number and photos of the issue
3. Our team will arrange a return, replacement, or full refund at no cost to you

For defective or damaged items, we cover return shipping costs. Please don't return anything without prior authorization.

🔄 What is your return policy?

Returns are accepted within 30 days of delivery for items that are unused, in original packaging, and not disassembled. A 25% restocking fee applies, plus original and return freight charges. Customer is responsible for return shipping costs.

Important: All returns require prior authorization. Contact us to receive a Return Authorization (RA) number before shipping anything back. For full details, see our Return & Refund Policy.

📞 How can I contact customer service?

We're here to help! Reach us through any of these channels:

Email: info@houstonengineland.com
Phone: +1 (713) 993-6770
Address: 8723 Knight Road, Houston, TX 77054, United States

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM CST
Saturday: 9:00 AM - 3:00 PM CST
Sunday: Closed

💬 Do you provide technical support after purchase?

Yes! We offer post-purchase technical assistance to help with installation questions, troubleshooting, and fitment verification. Our team has extensive automotive knowledge and is happy to guide you through your project.

🏢 Do you work with repair shops and dealerships?

Absolutely! We serve independent repair shops, automotive dealerships, fleet operators, and professional mechanics nationwide. Contact us to discuss volume pricing, account setup, or specific inventory needs.

Still Have Questions?

We're here to help! Contact our team at info@houstonengineland.com or call +1 (713) 993-6770 during business hours. We'll provide the answers and guidance you need to make an informed decision.